As a result of highly competitive market scenario in the 21st century, the entrepreneurs are always in search of new ways to make a difference and stand out among the competitors. In this regard, live chat software has helped many business organizations by providing them an edge in sales and services, over their competitors. In the modern era, when majority of the customers make use of gadgets for communicating with customer support representatives, having a real person available 24/7 on your website for live chat support is a stand out feature, specifically when your competitors are not offering this service. Here are some ways how live chat software has helped online businesses creating a wow experience:
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Live Chat Software has helped Online Businesses
Live chat makes shopping journey a great fun
Imagine a scenario, you walk into a brick & mortar store and upon entering, you find out that there are no salesmen or customer care officers to serve you and help you with your shopping experience. Wouldn’t that be a big disappointment for you? Similarly when it comes to online shopping, there is always a need for real-time assistance from the customer support representatives. With real-time support from a real person, the customers can buy online without a hassle and enjoy their online shopping experience. According to a poll by Accentuate, an approximate of 62% online customers are of the opinion that they would buy more online if live chat assistance is available.
It ensures instant real-time resolutions
In this fast moving modern era, customers’ expectations have raised to a great extent. With the help of live chat software, the customer support representatives can provide instantaneous resolutions to all the customers’ problems; whereas on the other support channels such as telephonic support or e-mail, it takes long for the support staff to respond and resolve customers’ issues. Apart from this, the customers’ expectations have also raised to a level that if they are responded late, they get infuriated and switch to a competitor immediately.
It gives an online business a personalized touch
Without a real-time support agent, your online business would lack a personalized touch. Integrating live support software onto a business website would help an online entrepreneur make his/her online customers feel special. It adds a human element to the website, which makes customers come back time and again. According to Live Admins® – one of the leading online chat support companies and chat software vendors, installing live chat software into an eCommerce website doubles sales and ensures customer retention; and there cannot be anything better, an online customer would wish than the returning customers.
Apart from the factors mentioned above, there are many other features of live chat software that help you adding a WOW element to your business website, therefore adding live chat to e-commerce website has become an inevitable thing for any online entrepreneur.