Business Technology

The Importance of VoIP for Your Business

Voice over Internet Protocol (VoIP) technology was developed soon after the early adoption of the internet in the 1990s. However, the service failed to take off because it offered limited functionality and poor voice quality. Also, the revenue model was flawed because it required advertisements during calls.

The slow speed and low penetration of the internet also affected VoIP service providers. However, things have changed dramatically over the past decade. Internet access and speeds have improved remarkably.

Voice over Internet Protocol (VoIP) technology

Better software and revenue models have brought VoIP back in full force. In this article, we will explore the importance of VoIP for businesses. We will then list the features offered by one of the top VoIP services and evaluate how important they can be to your business.

1] VoIP for businesses

VoIP offers important benefits to businesses and this is now being reflected in the adoption of the technology across the world. For example, according to a study, there were an estimated 1 billion VoIP users in 2017, but the number is expected to climb up to 3 billion by 2021.

Organizations have recognized this trend and are beginning to use technology as it offers major advantages. However, the sooner a company, especially a small to medium scale company, adopts VoIP, the larger the competitive advantage it can have.

An important reason for this is that companies can significantly cut down on communication costs with VoIP. If you take a look at your yearly expenses, you will likely discover that communication costs take up a major chunk of your expenditures.

VoIP, unlike traditional cellular or landline devices, uses the internet to transfer data from one point to another. Since you probably already have an internet connection, all you need is a VoIP subscription to make the most of it. The installation costs are comparatively small, and the process itself is based on a plug and play model.

The cost advantage is also applicable for international calls too, as they are much cheaper on VoIP than traditional networks. The money you save can be used to expand your business and that is an advantage your competitors may not have. VoIP provides more than just a cost-cutting advantage.

With changing work patterns, VoIP enables and enhances coordination between your employees working remotely. Also, you do not have to worry about difficulties in engaging clients or partners based in another part of the world.

Since VoIP works with traditional cell phones too, there is the added advantage of improved mobility, and you can communicate with your team on the go as well, minus the extra costs. Besides, VoIP also provides better functionality and gives you improved scalability.

Traditional networks are limited to voice exchange, but VoIP allows for functionality such as conference calls and toll-free numbers. Similarly, scalability is easier because you do not need additional wire connections.

Just contact your service provider and get another line immediately because you already have the physical infrastructure in place for it. These are major improvements over a traditional landline or cellular network and can improve your company’s revenues too.

Let’s take a look at one of the top VoIP service provides, and how its features can help you in your business.

2] Axvoice

Axvoice is an advanced VoIP service that offers a broad range of features that can help businesses to improve productivity and cut down on communication costs. Here are some of the most important features offered by Axvoice.

3] Incoming call features

Call waiting: Axvoice will let you know who else is calling while you are on another call. You can switch between calls without hanging up on either. This is a very useful feature if you have a lot of calls to juggle.

Do not disturb: All incoming calls will be directed to voicemail once this feature is turned on.

Caller ID: All incoming calls have a caller ID.

Call filtering: Set specific calls to be received on your device. It’s a useful feature if you want to deal with a particular client yourself.

Simultaneous rings: Three different devices will ring on incoming calls. With this feature, you can improve your customer support services.

Anonymous call rejection: Automatically reject incoming calls from anonymous numbers.

4] Outgoing call features

Caller ID blocking: All outbound calls will not show your number on the other device. It’s a useful feature if you wish to protect your privacy.

Three-way calling: You can add a new caller to an existing call. This feature can improve coordination and cooperation between your employees.

Music on hold: Axvoice will play music whenever a call is put on hold. This is particularly useful for customer support.

Multiple Digit dialing: You can dial 7, 10, or 11 digit numbers from your Axvoice device.

Multiple codecs: You have access to multiple codecs in case the internet connection is slow. This can also help you cut down on your internet bills.

Axvoice offers other sophisticated features as well. For example, you can access the voicemail remotely via your web-based Axvoice account and view the complete call log. Another important feature is that all calls between Axvoice devices are completely free of cost.

This can help you to save some serious money. Also, with the softphone support feature, you can use your mobile phone with your existing Axvoice subscription. Other features include call forwarding, internet failover management, and a call redirection feature.

Virtual numbers are also available with a small added fee, while toll-free numbers are available for as low as USD 3.99 per month. Axvoice offers many subscription packages to suit your business needs. These features, coupled with affordable pricing and ease of use, make Axvoice the top VoIP service provider for 2020.

This is particularly important because cost saving can provide your business with the competitive edge needed to bolster performance in a rapidly shifting economy.

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About the author

Mohammad Shoaib

Mohammad Shoaib is a freelance writer who offers blogging, ghostwriting and copy-writing services. He works closely with businesses providing digital marketing solution that increases brand awareness and search engine visibility.