More and more organisations are turning to the internet to build their brands. It’s so important today that a brand or business maintains a positive online reputation. Internet has democratized information to a large extent and it is readily available for everyone to consume. Research shows that a large percentage of online shoppers take their buying decisions based on peer reviews and comments made about those businesses online.
How to Build a Positive Online Presence and Reputation
Business online reputation management is a difficult chore. Here are 5 simple and effective ways in which we can make sure that shoppers trust your business and are more willing to engage with your business over the internet.
1) Comments and Reviews on Websites
A lot of websites, e-commerce stores and consumer focused blogs facilitates interaction between people who have used certain products and those who are looking to use them in the future, that is your existing and potential customers.
If you decide that you will be allowing comments or reviews on your website, make sure you put the required effort to see what kind of messages people leave on your site and interact with your potential and existing customers in a helpful manner.
As the world gets smaller in terms of connectedness, it’s a good strategy to try product user review localisation strategies, so that native speakers of languages other than English will be able to understand what your customers are saying about your business and the quality of your products.
2) Social Media Engagement
Don’t ever get into arguments online. People get offended very quickly and it would end up hurting you so bad on social media websites. Most businesses have their own social media profiles these days. Try to publish helpful and useful content for your customers and only include positive comments that will be helpful for the people who are looking at your social media profiles.
Almost every offline and online business has a list of good testimonials from their customers that they display for their potential customers. These testimonials work and have the potential to convert regular website visitors into loyal customers. However, when you decide to showcase testimonials in your website or other social media profiles, take the effort to ensure that they have helpful information for your potential customers to decide.
It is easy to spot fake testimonials, so don’t go down that rabbit hole. The testimonials you use should be real. You can make it verifiable by adding links to your customer’s website or social media profiles in the testimonial with their permission.
4) Add Value and Provide Support
The organisations that are usually considered to have excellent reputations among their customers are the ones that provide incredible value to them and provide support later as well. Dealing with a customer should be done in a professional manner.
You can improve efficiency with your customer service by using canned responses, but each shopper should be answered properly. Online orders should be dispatched effectively on time and create various channels through which your website visitors can get help when they are browsing through your site or social media profiles.
5) Be Helpful
The most important of all is that, you should be helpful to those people who visit your website. A general attitude of being helpful around the web is a good trait. For example, when you are visiting other people’s blogs, forums or social media profiles and are answering questions people might have on these websites, try to be as helpful as you can.
You can take it up a notch by contributing guest posts to other blogs that are in the same niche as your business, products or service. When you are providing valuable content to your users, in various blogs, it shows your authority in your niche and improves trust. This can improve your reputation among your potential customers.
I hope this article was useful for you to learn about building a positive online reputation for your business in simple actionables. If you have any doubts with regards to this, let us know through the comments and we will be glad to help you out. If you have any suggestions regarding how we can improve the article, let us know them through the comments as well for us to improve. 🙂