Comodo IT and Security Manager (ITSM) solutions let you monitor, manage and secure the devices that you wish to connect to your network.
Comodo ITSM streamlines all your security management and IT requirements into one unified destination, which allows you to manage a smooth flow of operations. It also reduces risk across the multiple connected devices – Android, Windows and iOS.
Comodo IT and Security Manager gives you one consolidated dashboard where you can view the details of all the connected devices. Your IT support team can easily work on critical issues, share reports on the risks etc. A good ITSM software lets you combine IT asset management with comprehensive security.
This can result in reduced risk for your operations and give your IT team an easily manageable solution. In a normal scenario, you use multiple products having overlaps and also multiple management tools to organize data. The combination of all of these may make you overlook potential security loopholes.
But Comodo has your back there. They have merged all these components under one single unified destination called Advanced Endpoint Protection management platform. It allows you to authenticate, secure and validate your infrastructure and networks effectively.
It secures your end-points and keeps them 100% malware free, both on and off your company network. Good files are allowed to run on the devices while detected malware files get removed. It also has a feature wherein it quarantines all the suspicious files in a contained environment.
Even if you open these files, the organization’s network does not get affected and you can take the required action safely. Let us see how this can benefit organizations and their IT teams.
1] IT and Security Management
Comodo has a comprehensive IT and Security Manager. This allows you to configure the security policies and visibility of your devices.
You can detail out the same into the security posture and health section of your enterprise endpoints. The ITSM Mobile Device Manager also lets you remotely provision, configure and manage your Android, iOS and Windows devices.
2] Mobile Device Management
ITSM Softwares help in aggregating mobile device, application and security management into one single console. The output is one single enterprise-class solution which is built from scratch. You can create default security profiles. It lets you schedule regular virus scans.
You can also leverage features like creation of app blacklists which tell the system which apps to block, app whitelists so the software knows which apps to allow etc. ITSM tools let you restrict the device access to company mail. They can also compulsorily enforce encryption of all communication and track people’s activity.
3] Remote Management
Comodo enables remote management with remote desktop sharing. It also allows for full device takeover and remote monitoring. All this and more allow your IT support team to offer better support and service to your remote customers.
They can also ensure compliance across your enterprise. It comes with value-add features like “find-my-device” which lets you investigate and recover lost, misplaced and stolen assets.
4] Patch Management
This lets administrators reach out to your customers better. They can push critical applications and security updates out to the endpoints. This reduces the risk to your organization.
To deploy the Comodo IT and Security Manager (ITSM) solution, you need to follow a step by step approach.
1) Sign up with Comodo One
Once you register on their website, you will get a verification email from them. On successfully verifying your details, you will be asked to enter your company details. You need to enter all the required information and complete the registration process.
2) Configure ITSM
You need to configure your ITSM server for it to communicate with the devices you enroll. You need a vendor certificate for the same. Also You can go for the APN certificate or a GSM token. Log in to your account and apply the certificate/token to complete configuration.
3) Add Users and Devices
The designated admin can then add users to the ITSM system. Once done, they need to enroll the devices (endpoints) for those users. Details of the operating system of the devices need to be added. Currently the operating systems supported by Comodo include iOS, Windows, Android, Mac OS and Linux.
4) Create Configuration profiles
Once the devices have been added, admins can remotely assign configuration profiles to these devices. This set configuration will regulate the device’s access. It will monitor the access right, security settings as well as other general features of the device.
You can also schedule anti-virus scans for each device as required. Once done, you need to apply the configured profiles to the respective devices/device groups. Make note that each license you buy will cover one user for only one year. You will have to buy additional licenses for each new device you add for an existing user and of course for each new user.
To conclude, Comodo IT and Security Manager (ITSM) if applied correctly can help you manage your client infrastructure easily. It arms you with the necessary IT tools that can help you manage the four main aspects of IT Service Management (ITSM) viz helpdesk management, security management, application management and device management.