Business

Best Phone Answering Services For 2021

A phone answering service is one of the best blessings that has happened to businesses in this day and age. Talk about saving time and money, exceptional customer service, and convenience in running communication errands, all these processes are simplified by a professional phone answering service.

Best Answering Services for Small Business

Best Answering Services

With that said, the next underlying question that many business owners ask themselves is, ‘’which phone answering service is the best to work with?’’

To answer that question, here are some of the best phone answering services for 2021 that you can choose from.

Map Communications

Map Communications is an answering service that is best suited for small businesses. They provide a nationwide toll-free number in all their subscription plans. Their multi-lingual US-based team handles all the emergencies that come up along with the call overflows. They also qualify leads for you.

The service is integrated with Setmore, Google Calendar, and Calendly thereby allowing operators to make new appointments easily and accurately.

Their customized solutions enable you to forward any number, be it a business or personal line to the set Map service after which you can decide on the most convenient mode of receiving messages.

Some of the main features of Map Communications include call routing options, custom scripting, and lead qualification.

Abby Connect

This answering service provides you with unlimited users and gives you the option to have a local or toll-free number. This service assigns your account with a team of receptionists who are US-based.

The standard services generally answer calls from Monday to Friday between 5 am and 9 pm and 6 am to 6 pm pacific time during weekends. You can, however, get 24/7 services at an additional fee.

Operators usually use Google Integrations and Microsoft Outlook to schedule appointments, make outbound calls, and answer custom frequently asked questions.

The main features of Abby Connect include setting up a custom voicemail, the AbbyGo mobile app that allows you to manage calls remotely, and the availability of dedicated receptionists that have been assigned to handle your account. Their prices range at $279 monthly for 100 minutes.

VoiceNation

This is an answering service that is ideal for small businesses. It is quite affordable and very efficient at handling emergency calls after working hours and facilitates a flawless ordering process even when you are not in the office.

Every package comes with 24/7 live service, custom scripting, and unlimited users. The price ranges at $49 a month of which you get 20 receptionist minutes. Minutes can be tracked via the available online portal or mobile app.

Other features of VoiceNation include call report tracking where you can analyze all the call data, and order processing where a client can place an order through phone as opposed to using the website.

CallNet

This, compared to the above-listed phone answering services can be termed as the best option to go for. CallNet provides your business with level one technological support, surveys, 24/7 e-commerce transactions, and web form fill.

Working with them means that you outsource your customer calls to their US-based call center. As such, your callers will not have to struggle with accent or language barriers as is the case with other overseas call centers which then translate to poor conversion rates.

What better option to work with than the 2021 Answering Service Winner – CallNET. Check them out today. You won’t be disappointed.

About the author

Stefan Roth